Hardwiring Excellence

Hardwiring Excellence Author Quint Studer
ISBN-10 0974998605
Year 2004
Pages 280
Language en
Publisher Fire Starter Pub
DOWNLOAD NOW READ ONLINE

For many who work in health care today, overwhelming business pressures and perceived barriers to change have nearly extinguished the flame of their passion to help others. In this book, Quint Studer sparks a trend toward purpose, worthwhile work, and making a difference in the health care profession. He shares his personal story and teaches the reader how to apply specific prescriptive tools and practices to create and sustain a world-class organisation. "Hardwiring Excellence" is a huge success, changing the way countless physicians and their teams operate.

Practicing Excellence

Practicing Excellence Author Stephen C. Beeson
ISBN-10 NWU:35558005752791
Year 2006
Pages 201
Language en
Publisher Fire Starter Pub
DOWNLOAD NOW READ ONLINE

So much of a medical organization's success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And how does a physician—in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of “managing” a clinical practice—do what needs to be done to foster satisfaction and loyalty among patients? Practicing Excellence eloquently answers these questions.Stephen C. Beeson, MD, has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.

Results That Last

Results That Last Author Quint Studer
ISBN-10 1118040694
Year 2010-12-09
Pages 320
Language en
Publisher John Wiley & Sons
DOWNLOAD NOW READ ONLINE

Praise For Results That Last "Quint Studer is a superb communicator with a deep belief in the power of relationships. His informal tone, sense of humor, and real-world stories bring his business principles to life. Results That Last has a vital, optimistic quality that will keep readers re-reading long after other leadership books have been relegated to a dark corner of the shelf." --Nido Qubein, author of How to Get Anything You Want; President, High Point University; Chairman, Great Harvest Bread Company; and founder, National Speakers Association Foundation "Results That Last is long overdue and fills a big gap in effective business management. There are legions of books that show us the way to achieve successful results in business, but very few that teach us how to institutionalize success. In reality, achieving success is the easy part. The real challenge is to achieve results that last. Quint Studer not only proves it is possible to hardwire a culture for lasting results, but lays out a simple, logical, and effective way to do so. Anyone who wants to make success a habit needs to read this book." --Bob MacDonald, former CEO, Allianz Life of North America and author of Beat the System: 11 Secrets to Building an Entrepreneurial Culture in a Bureaucratic World "I have always been fascinated by how the various parts of an organization work together to achieve strategic objectives. In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy-to-grasp way. By standardizing certain business practices and leader behaviors, any company in any field can create an environment that allows it to achieve and sustain long-term results." --David F. Giannetto, coauthor of The Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance

The HCAHPS Handbook

The HCAHPS Handbook Author Quint Studer
ISBN-10 0982850301
Year 2010-10-01
Pages 310
Language en
Publisher Fire Starter Publishing
DOWNLOAD NOW READ ONLINE

Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leadership framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.

101 Answers to Questions Leaders Ask

101 Answers to Questions Leaders Ask Author Quint Studer
ISBN-10 0974998621
Year 2005-01-01
Pages 167
Language en
Publisher Fire Starter Pub
DOWNLOAD NOW READ ONLINE

In 101 Answers to Questions Leaders Ask, Quint Studer offers practical, prescriptive solutions to some of the many questions he's received from health care leaders around the country since the debut of ''Ask Quint'' on the Studer Group website more than four years ago. Informed by best practices in a national learning lab of health care organizations, Quint shares his insights on how to deliver excellent patient care, engage employees, and improve physician relations for access, growth and strong financial performance. In short, Quint's answers accelerate the leadership learning curve. Questions are organized by topic, making he book valuable as a reference point for specific issues or on-the-spot problem-solving.

Lean Hospitals

Lean Hospitals Author Mark Graban
ISBN-10 9781138031586
Year 2016-06-15
Pages 330
Language en
Publisher CRC Press
DOWNLOAD NOW READ ONLINE

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization. The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book. Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen.

The Employee Experience

The Employee Experience Author Jane McLeod
ISBN-10 9781635051155
Year 2016-08-16
Pages 380
Language en
Publisher Hillcrest Publishing Group
DOWNLOAD NOW READ ONLINE

The Employee Experience: A Capstone Guide to Peak Performance is a book about people--celebrating people, appreciating people, letting them be heard, engaging them in meaningful ways, and leading them to greatness.A superior employee experience is the driving force behind a thriving organization. It starts with effective leadership--putting customers second and your employees first.In our work over the past decade, we've uncovered a collection of solutions that have been used over and over to achieve positive results. This book, which is as enjoyable to read as it is informative, is a means to get these solutions in your hands. Whether you are leading an organization-wide transformation, a new leader just starting out, or maybe just looking for a few tips to elevate your leadership, your team, or your results--this book is filled with real stories and real solutions that can help.

How to Lead by The Book

How to Lead by The Book Author Dave Anderson
ISBN-10 9781118075180
Year 2011-05-12
Pages 240
Language en
Publisher John Wiley & Sons
DOWNLOAD NOW READ ONLINE

Biblical solutions to dozens of the toughest challenges leaders face today. Concise, to-the-point, and highly useable, How to Lead by THE BOOK presents a series of personal and business challenges recognizable to leaders, then deals with each through insight, personal experience, and a discussion of why conventional approaches often fail. Each section then concludes with winning proverbs, parables, or principles that offers applicable strategies to solve the issue. In this practical and inspiring guide, you'll discover proven methods and advice to shape young leaders, stretch veteran leaders, become a better communicator, maintain your work-life balance, deal with dishonesty among competitors, and much more. Shows why typical approaches to leadership problems often fail, while biblical wisdom succeeds Covers both day-to-day dilemmas and larger questions of management, accountability, and vision From the bestselling author of How to Run Your Business by THE BOOK, Up Your Business, and If You Don't Make Waves You'll Drown What is the number one downfall for leaders? When is the best time to make a decision? How do you hold others accountable? How do you survive success with your principles intact? What does the Bible say about time management? Get the answers to these and many more practical business questions when you discover the winning wisdom of How to Lead by THE BOOK.

Hey Cupcake We Are All Leaders

Hey Cupcake  We Are All Leaders Author Liz Jazwiec
ISBN-10 0982850344
Year 2012
Pages 125
Language en
Publisher Fire Starter Publishing
DOWNLOAD NOW READ ONLINE

A lot of books been written on leadership, but few have told the brutal—and funny—truth quite this one. In her trademark sarcastic style Liz Jazwiec continues her mission to eradicate victim thinking. She shares her amusing approach to managing change (it involves the acronym BARF) and delivers solid advice on topics from dealing with problem employees (queens, poisoners and calamity Jane’s) to owning the tough decisions to telling others what you really need.